Junior/Mid-level Product Manager

The opportunity

As a fast-growing B2B technology start-up, we power field workforce productivity and safety, using the power of AI. Our digital platform, FYLD, reduces safety hazards, regulatory fines, and productivity losses facing an industrial field workforce. Through real-time workflow visibility, we provide managers with actionable insights to deliver greater business efficiency, all while eliminating paperwork and unnecessary disruption to field teams’ vital work ‘on the tools’.

Working for a rapidly growing, award-winning, productivity, safety and wellbeing-focused technology organisation, this is a career-defining position where you’ll collaborate with industry-renowned leaders, offering an unmissable opportunity for an astute, best-in-class operational leader to accelerate their career.

In 2020, FYLD recognised that many utility businesses were stuck in early digitalisation. To meet industry needs and accelerate modernisation, FYLD launched its innovative platform by leveraging artificial intelligence and computer vision, while focusing on behavioural safety. Our mission? To power productivity, safety, and efficiency in field teams around the world to enable operational excellence.

Our ability to access leading utility companies and partner with them on their data-led transformation is unparalleled, and this role presents the opportunity to work with some of the world’s best organisations. We are looking for people to join us who are motivated by this collaborative environment and understand its potential to create a career-defining experience.

We trust the numbers, not our guts. We experiment rapidly, placing customer value first with a laser focus on driving user growth. Our success to date has been a testament to our deep research into user needs and analytical thinking.

FYLD secured funding of £14M through seed and Series A rounds, and is backed by blue-chip investors including Ontario Teacher’s Pension Plan (OTPP), Boston Consulting Group (BCG), and SGN. As a purpose-driven company that delivers profitable outcomes, we aim to become the global leader in field service management. Our accolades include:

• Winner of two Energy Innovation Awards 2022 from the Energy Industries Council (EIC)
• Winner of £500K of funding from industry regulator OFGEM in 2022
• Winner of Emerging Technology of the Year Award 2020 from UK IT Awards

The culture

A positive culture is vitally important to us. Planning, delivery, agility, and accountability are second nature in our business. We have worked hard to develop a culture that is open, transparent, and empowers our people by providing career defining experiences, industry-leading benefits, employee care and learning opportunities.

Transparency is central to our culture – we are a small team, and every team member is important to the success of the business. You don’t need to have experience in a start-up environment, but we do need you to adopt the culture of being at one.

The role

We are currently recruiting for a junior to mid-level Product Manager to join our team. The ideal candidate for this role is passionate about solving meaningful user problems with the right solutions, relentlessly measuring success and iterating.

As a key member of the product team, you’ll own our agile delivery process and drive day-to-day product execution. You will work closely with engineers, designers, product operations and customer-facing colleagues to scope features, refine requirements, and align on trade-offs. You will oversee our release process, including quality assurance, go-to-market implementation and measuring success.

In this role, you will work closely with our Product Lead and will receive training and coaching to help you progress in your product management career.

Your responsibilities

• Understanding our customers: you will participate in user research and field visits, and gather feedback from the customer-facing teams to understand the user needs across personas. You will proactively seek opportunities to learn from our users
• Collaboration: you will work with engineering, design, product operations and customer-facing colleagues to deliver value in line with our roadmap and OKRs
• Communication: you will effectively communicate product updates, releases, and outcomes across FYLD
• Analysis: you will partner with the product intelligence team to measure product outcomes and dig for insights to drive product/ feature performance
• Leadership: you will own our agile delivery cycle, refining backlog, scoping features, and detailing the requirements. You will identify and manage risks and align on trade-offs. You will oversee our release process and quality assurance

Your knowledge, experience, and skills

• You might have some experience in product management, or you might be pivoting your career into product management
• You have a user-first mindset and can point to a solid track record of identifying and solving user problems
• You have strong project management skills. You know how to work with cross-functional teams to keep delivery on track, manage risks and make trade-offs to meet the commitment
• You have worked in a start-up or other fast-paced deadline-driven environment before
• You are a self-starter, and you thrive on ambiguity
• You have strong analytical skills. You can extract insights from data and communicate them to drive change
• You are an excellent communicator, able to deliver messages efficiently to technical, non-technical and exec-level audiences
• You are familiar with agile methodologies

Our offering

• Market competitive remuneration package with an equity component
• Substantial annual allowance invested in your learning and development
• Pension scheme, BUPA healthcare, GymPass membership, death in service and more
• Regular FYLD Camps
• Hybrid working model, embracing flexibility to deliver the role between home working, office work and out on-site with clients

An inclusive and flexible work environment

At FYLD, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We nurture an inclusive work environment and are committed to ensuring equal opportunity in employment for qualified persons with disabilities.

In addition, we have implemented a flexible way of working which we believe enables teams and individuals to do their best work, regardless of where they’re based. While we value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, we also appreciate and understand that the world of work has changed.

All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company.

To apply, please email careers@fyld.ai